24-hour Cancellation policy
Your appointments are very important to us at Kelly’s Barber & Beauty. We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. It happens, we know! However, your tardiness can affect the remainder of our teams’ day by delaying them for their clients who come in on time. We hold your appointments just for you & ask that if you must cancel or reschedule any appointment, you please provide us with 24-hour notice. This way, our team of professionals will be able to adjust their schedules accordingly and we may be able to accommodate other clients on our waiting list.
We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc. Clients will generally be allowed a 10 minute grace period. After that time, we will call to check in on you. If you are able to make it in time for your entire service to be completed, great! If not, you may have to forgo parts of the service in order to keep it in the time allotted for you. However, if last minute cancellations or ‘no shows’ become a habit, you will be charged a cancellation fee.
Here is our general breakdown of cancellation fees:
1st Time No Show:
It’s on us. Stuff happens, we all forget sometimes and get busy.
2nd Time No Show:
50% due. We hate that you missed your appointment, and as a favour we will only charge you half.
3rd Time No Show:
100% due and subsequent bookings will only be accepted on a walk in basis. Accumulated fees will need to be paid prior to booking any future appointments.
Please understand that when you forget or cancel your appointment without giving us adequate notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Appointment confirmations are sent out 48 hours in advance because we know how easy it is to forget an appointment you booked weeks and/or months ago. Since the services and times slots are reserved for you personally, a No Show fee will apply.
As a courtesy, we do call, text and/or email to confirm the date and time at least 24 hours prior to your appointment. If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double check any appointments if you’re unsure.